FAQs

Ordering online from QUEI is easy! When viewing an item, simply select your size and quantity needed and then
click 'Add to Cart. You can review the items in your Cart at any time by clicking on the 'Cart' icon in the top
right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue
shopping or continue to checkout and place your order.

Absolutely! QUEI is proudly based in Jacksonville, Florida (USA), and managed by our dedicated American team. We use GeoTrust Secure Socket Layer (SSL) technology — the same trusted encryption used by major financial institutions — to ensure your personal information is transmitted safely and securely over the internet.

We never store credit card details, and we never share your personal information with any third party.

However, if you still feel more comfortable using an alternative method to place your order, please reach out to us at support@shopquei.com, and we’ll be happy to assist you personally.

Generally we are unable to make manual changes, however if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be accommodated. Please immediately contact our customer service team  with your change request details included in the email. Please note our customer care team works on a different time zone to some of our online store locations.

We offer free standard shipping on all orders.
Standard delivery typically takes 5 to 12 business days from the moment your order is processed.

If you prefer faster delivery, you may choose Express Shipping for an additional $14.90, which provides a reduced delivery time.

For more details, please visit our Shipping Time page.

We accept a variety of secure payment methods, including:

• Credit and debit cards (Visa, MasterCard, American Express, Discover)
  

• Shopify Payments — our primary and most secure payment gateway, trusted by millions of businesses worldwide.

All transactions are processed through Shopify’s encrypted payment system, which meets the highest level of PCI DSS (Payment Card Industry Data Security Standard) compliance. This means your card details are fully protected, never stored on our servers, and transmitted safely using SSL (Secure Socket Layer) technology.

At QUEI, your privacy and security are our top priorities. You can shop with complete confidence knowing your information is handled with the utmost care and protection.