Our products are made to order, which means we create your item after the order is confirmed. To ensure the highest quality, all of our products are handmade with care and attention to detail. Please allow 3–5 business days for your order to ship. For pre-orders, the production time is 15–30 business days.
You will receive an email with a tracking number once your order has been shipped. Please note that orders cannot be canceled once they have been dispatched.
SHIPPING TIMES AND COSTS
We ship worldwide. All shipping prices are in USD. Business days do not include weekends or holidays. Below you can find estimated delivery times:
Standard Shipping - $14.90
| Country | Delivery Time |
|---|---|
| United States | 3–7 business days |
| Germany | 7–12 business days |
| Ireland | 7–12 business days |
| United Kingdom | 7–12 business days |
| France | 7–12 business days |
| Italy | 7–12 business days |
| Spain | 7–12 business days |
| Netherlands | 7–12 business days |
| Romania | 7–12 business days |
We offer free standard shipping on all orders above $75 USD.
Please note that the delivery times above are estimates and may vary due to external shipping factors. We cannot offer returns for items that arrive later than expected. Please review our full return policy for more information.
Some items ship from our US warehouse, while others are made to order or fulfilled through our international partners.
DELIVERY INFORMATION
Delivery Delays: During busy sale periods or new collection launches, your order may take longer than the usual timeframe. We cannot offer compensation for unexpected delays once the order has left our warehouse.
Customs Charges: Prices at checkout do not include customs duties or taxes. These fees are determined by your local customs office and must be paid by the customer. Please check your country’s import rules before placing an order.
If you have any questions, feel free to contact us at support@shopquei.com
