Privacy Policy

At Shopquei, protecting our customers’ personal information is a top priority. We follow the highest international security standards, similar to those adopted by Shopify Payments and Wise Business, ensuring that your data is handled with responsibility, transparency, and safety.

1. Information we collect

We only collect the information necessary to:

Process orders and deliveries (name, address, email, phone number, payment details).
Improve your browsing experience on our website (IP address, browser type, time zone, cookies).
Fulfill legal and security obligations, including fraud prevention and payment verification.

2. Use and sharing of information

Your data is used exclusively for:

Order processing and customer support.
Communication about products, promotions, and updates (when authorized).
Website performance analysis and improvement.

We do not sell or rent your personal information to third parties. Data is shared only with essential partners such as payment processors, hosting providers, shipping carriers, and analytics services — all of which follow international security and privacy standards.

3. Data security

We apply advanced technical and organizational measures to safeguard your information:

SSL/TLS encryption for all data transmissions.
Secure storage on servers protected by firewalls and continuous monitoring.
Antivirus and antimalware protection across our internal systems.
Regular encrypted backups to ensure data integrity and recovery in case of failures.
Restricted access to personal data, granted only to employees or partners who need it to perform their duties.

4. Your rights

You have the right to:

Access the personal data we hold about you.
Request corrections or deletion of your information.
Opt out of marketing communications.
Request portability of your data.

5. Data retention

We keep your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and provide post-sale support.

6. International compliance

Our store complies with international data protection regulations, including GDPR and LGPD.
Payment processors we use (Shopify Payments, Stripe, Wise) are certified under PCI DSS, ensuring that payment details are handled according to the highest global standards.

7. Data Security

We take the security of your personal information seriously and implement industry-standard security measures to protect it. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by Shopquei. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page, and the "Last Updated" date will be modified accordingly.