Terms of Service

Welcome to Shopquei! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchase or using our services. These terms govern your use of our site and services in accordance with U.S. consumer protection laws.

1. General Terms

By using Shopquei, you acknowledge that:

You are at least 18 years of age or have received permission from a legal guardian to use this website.
You agree to provide accurate and up-to-date personal and payment information for all purchases.
You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

2. Use of Our Services

Shopquei provides an e-commerce platform that allows users to purchase products, primarily women's clothing and accessories. All products are sold on a dropshipping basis, meaning that Shopquei does not hold inventory, and products are shipped directly from suppliers located in China, Europe, Australia, and the U.S.

We strive to provide accurate information regarding our products, including pricing and availability. However, we cannot guarantee that all product descriptions, images, or pricing are error-free. Shopquei reserves the right to correct any errors or inaccuracies and to change or update information at any time without prior notice, including after an order has been submitted.

3. Orders and Payment

Order Acceptance

When you place an order with Shopquei, you will receive an email confirming your order details. This confirmation does not constitute acceptance of your order. We reserve the right to refuse or cancel any order at any time for reasons including, but not limited to, product availability, errors in pricing or descriptions, or issues related to fraud prevention.

Payment Methods

We accept various payment methods, including credit cards and PayPal. By submitting payment information, you represent that you are authorized to use the payment method provided.

Currency and Taxes

All prices are listed in USD (United States Dollars). Prices do not include applicable taxes, duties, or shipping fees. You are responsible for any additional charges, such as customs duties, that may apply when products are shipped to your location.

4. Shipping Policy

Shopquei offers free shipping on all standard orders. Our products are typically delivered within 5 to 12 business days after order processing. Customers can choose Express Shipping for an additional fee of $14.90, which provides faster delivery times.

While we make every effort to deliver orders on time, delays can occur due to unforeseen circumstances such as customs processing or carrier issues. Shopquei is not responsible for delays outside of our control, but we will work with you to resolve any shipping issues.

5. Return and Refund Policy

Our Return and Refund Policy is detailed on our website. You may return items within 30 days of receipt, provided they meet the eligibility criteria outlined in our policy. Refunds will be processed once the item is returned in its original condition. For full details, please refer to our Return and Refund Policy.

6. Intellectual Property

All content on the Shopquei website, including but not limited to text, graphics, logos, images, and software, is the exclusive property of Shopquei or our content suppliers and is protected by U.S. and international copyright laws. You may not reproduce, distribute, modify, or use any part of our content without prior written consent from Shopquei.

7. Prohibited Conduct

By using our website, you agree not to:

Violate any applicable local, state, or federal laws in the U.S. or internationally.
Post false, misleading, or fraudulent information.
Engage in any activity that disrupts or interferes with the proper functioning of our website or services.
Attempt to gain unauthorized access to any portion of our site, servers, or customer data.

8. Limitation of Liability

To the fullest extent permitted by U.S. law, Shopquei shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of or inability to use the site or services, even if we have been advised of the possibility of such damages.

Our liability to you in connection with any purchase is strictly limited to the amount you paid for that purchase. Certain state laws may not allow this limitation of liability, so this limitation may not apply to you.

9. Disclaimer of Warranties

Shopquei provides the website and services "as is" and "as available" without any warranties, either express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the website or any part of it will be uninterrupted, error-free, or free of viruses or other harmful components.

10. Indemnification

You agree to indemnify, defend, and hold harmless Shopquei, its affiliates, and its respective officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of our website, violation of these terms, or infringement of any third-party rights.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any such changes constitutes your acceptance of the revised terms. The “Last Updated” date will reflect the latest version of these terms.

12. Governing Law and Dispute Resolution

These Terms and Conditions and any disputes arising from your use of our website or services are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

In the event of a dispute, you agree to first attempt to resolve the issue informally by contacting our customer service at contato@shopquei.com.br. If the dispute cannot be resolved informally, you agree to submit to the jurisdiction of the state and federal courts located in Los Angeles County, California for the resolution of any disputes.